Field Service Manager

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Field Service Manager

Location: Houston, TX
Exempt/Non-Exempt:Exempt
Employment Type:Full Time
Benefits: Full benefits package, paid leave, mileage reimbursement, 401K, life insurance, and paid training.
Office: Houston
   

Description:

When you choose Dahill, you get the best of both worlds- the national resources of Xerox and the agility and leadeship of a locally managed company.


Our Mission: To develop and maintain dynamic partnerships with our employees and clients. We provide comprehensive value while minimizing costs to client business processes. 


Dahill Professionals co-author solutions using leading edge technology; sustained by our world class service. Join our fast-paced, dynamic work environment that seeks self-motivated, enthusiastic, and results oriented professionals.

 

Responsibilities:

• Provide support to service team members.
• Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration.
• Meet or exceed customer satisfaction survey targets including equipment reliability and response time.
• Perform a minimum of two customer service call inspections per Technician each quarter.
• Meet or exceed inventory integrity goals including line item accuracy, dollar value variance and quarterly physical inventories.
• Meet or exceed financial targets including parts per call.
• Maintain departmental expenses such as staffing, travel and training, parts management, new service contracts, sales leads, office supplies, telephones, etc.
• Maintain technical knowledge on all products.
• Other duties as assigned. 

 

Management reserves the right to add or delete duties as deemed appropriate.

 

Supervisory Responsibilities:

• Interviewing, hiring and training employees.

• Planning, assigning and directing work.

• Appraising performance.

• Rewarding and disciplining employees.

• Addressing complaints and resolving problems.

• Leading, motivating and developing employees to perform at their highest level.
• Carry out supervisory responsibilities in accordance with Dahill's policies and applicable State and Federal regulations.
• Ensures the Employee Code of Conduct is enforced.

 

Qualifications:

• Bachelor's degree or equivalent and 6-8+ years related experience is required.  

• Experience in office products or similar industry required.
• Strong customer service skills.
• Strong relationship management skills with customers, vendors, and personnel within the organization required.
• Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities.
• Strong initiative with ability to seek out relevant information prior to making timely decisions.
• Computer literacy and familiarity with the internet required.
• Ability to work evening and weekend hours during peak periods.
• Must have strong ethics and work as an effective, collaborative team member.


Physical Demands/Working Conditions:
• Ability to work under stress/pressure to meet deadlines and financial objectives.
• Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice.
• Valid driver's license and minimum level of auto insurance coverage required.


Dahill is AN EQUAL OPPORTUNITY EMPLOYER



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