Call Center Representative - San Antonio, TX

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Call Center Representative

Sep. 09, 2013 - Oct. 09, 2013
Location: San Antonio, TX
Exempt/Non-Exempt: Non-Exempt
Employment Type: Full Time
Office: San Antonio - Fountainhead
Description:

DAHILL is a Xerox owned company specializing in office equipment hardware and software.

 

Provide first-level contact and problem resolution for customers with hardware, software and application problems. Resolve as many user reported problems as expertise permits using available tools, following procedures and policies for the handling of support cases.

 

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

 

Relationships

Reports to: Call Center Manager

Subordinate staff:  none

Other internal contacts:  Service techs, warehouse personnel, admin, managers, sales reps,

External Contacts:  Potential/ Existing Internal and External Customers; Vendors

 

Duties:

Summary Statement

Provide first-level contact and problem resolution for customers with hardware, software and application problems.  Resolve as many user reported problems as expertise permits using available tools, following procedures and policies for the handling of support cases 

 

Essential Functions

Act as a liaison between customers and external support staff to assure accurate problem interpretation, while maintaining communication with customers during the problem resolution process.


Courteously obtain and convey concise problem information for external service personnel.

 

Provide accurate and timely logging of problems and resolution for problems in the OMD, MWA and GO TO ASSIST management database.

 

Escalate problems as appropriate following Dahill's procedures.

 

Load and configure print drivers.

 

Utilizes superior customer service skills.


Solve problems on Windows, Linux and Macintosh platforms with equal proficiency.


Perform HD expeditor functions as assigned.


Candidate should have knowledge of office equipment or related areas.

 

Candidate should be able to work very closely with other Call Center Reps.

 

Qualifications:

We are searching for a detailed, organized and multi-tasking, person. Applicants should be able to type 45 words per minute, and can handle a fast-paced office environment.

 

Knowledge and Skills:

Must be neat, courteous, organized, and possess good communication skills.  Copier or related industry experience

 

Education:

High School Dipoloma or Equivalent

 

Physical Characteristics:

Use of hands and fingers to write.  Speak and communicate coherently. Bilingual in spanish is a plus.

 

Other Characteristics:

Dress and behave in a professional manner, representing Dahill at all times

 

 

DAHILL IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

 

Apply today

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