Field Service Technician - San Antonio, TX

Apply now

Field Service Technician

Sep. 09, 2013 - Oct. 09, 2013
Location: San Antonio, TX
Exempt/Non-Exempt: Non-Exempt
Benefits: Medical, Dental, Vision, PTO, Mileage Reimbursement, 401K, and more
Employment Type: Full Time
Office: San Antonio
Description:

We are a Xerox owned company offering  high performance document imaging technology from two of the world's leading manufacturers-XEROX and SHARP.

 

We are currently looking for a dynamic and customer oriented Field Service Technician to join our San Antonio service team.

 

Our Mission: To have a collaborative approach to develop dynamic partnerships with our employees, customers and communities. Provide world-class customer service, innovative technology and customized solutions with local accountability to maximize value. Encourage our employees to have a positive impact in our communities.

 

Training: We offer a solid onboarding process, coaching, individual mentoring and help in reaching your full earning potential, providing a foundation for success.

 

Duties:

 

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

 

Service equipment with minimal supervision in an efficient and timely manner.  Identify and resolve technical issues.  Install, replace, and repair multi-function copiers, and printers at customer's location.

 

Maintain proper inventory levels of assigned tools and parts in personal vehicle. Participate in quarterly inventory checks with service deparment.

      

Provide excellent customer service to Dahill prospects, customers, and/or vendors.  Prioritize and respond to incoming service calls according to level of severity, geography, and/or time of call.

 

Ensure service tickets are complete, indicating technical issue and turned in daily. 

 

Communicate estimated resolution time and educate customer on techical services rendered.

 

Maintain technical publications up to date to complete service calls.

 

 

Qualifications:

Successful completion of formal and on the job training, to include self study modules on Xerox and Sharp product lines will be required prior to be providing technical support. 

 

HS Diploma/GED
2+ yrs experience in a technical customer support role 
Excellent time management skills
Strong customer service and communication skills
Ability to work with diverse groups and maintain a consitent engergetic production level.

 

Valid drivers license, reliable transportation, proof of auto liability insurance.
Ability to lift, push, pull office equipment up to 50lbs.

 

Preferred:

 

2 yrs plus experience in providing off site technical support.

 

Experience networking multi function copiers, printers and other peripherals. Working knowledge of Xerox and Sharp product lines.

 

Associates Degree or Electronics Repair Certification

Must be able to travel 

 

Fluent in Spanish a plus.

 

Dahill Perks

Paid Training * Mileage Reimbursement *Company paid Blackberry * Benefits package eligibility within 30 days * 401k with company match * Service Technician Rewards Program

 

Apply today

Share
Follow us for Job PostingsDahill Job Openinges on Twitter
Dahill Job Postings

Find Dahill on Facebook
Dahill on Facebook
Dahill Job Postings
Dahill Social Networking

Share