Dahill is A Xerox company offering innovative and high performance document imaging technology from two of the world's leading manufacturers-XEROX and SHARP.
We are seeking customer oriented and experienced Field Service Technicians to join our Houston Service Team.
Job Duties include:
•· Service office equipment in assigned local territory with minimal supervision in an efficient and timely manner.
•· Identify and resolve technical issues. Install, replace, and repair copiers, printers, and faxes at customer's location.
•· Will be responsible for carrying tools and parts inventory in personal vehicle while maintaining proper inventory levels at all times.
•· Provide excellent customer service to Dahill prospects, customers, and/or vendors.
•· This position requires excellent interpersonal skills; due to daily communication required with various departments to include upper management.
•· Prioritize and respond to incoming service calls according to severity of issue, product, geography, and/or time of call.
•· Responsible for ensuring service tickets are completed, indicating technical issue repair process.
•· Maintain open communication with customer by communicating estimated problem resolution time.
•· Provide customers with details regarding services rendered. Complete service call documents and submit required forms to local branch on a daily basis.
•· Participate in ongoing training courses and/or modules.
**Successful completion of online Xerox and Sharp product line training as well as on the job training will be required prior to be providing field technical support.