Frequently asked questions
At Dahill we understand that you will have questions and we want to provide you answers in a fast, quick and reliable way. Search our list of general questions, email us or phone our customer services today!
Do you offer maintenance agreements?
How can I enter my meter reading?
Can you automate my meter readings?
I want to order supplies online, can I?
I would like a Dahill representative to be onsite, what do I do?
How can I get Dahill to work remotely on my equipment?
I need driver downloads, how can I find it?
Who is Dahill?
Dahill- A Xerox Company headquartered in San Antonio is a solely owned subsidiary of the Xerox Corporation. The Texas born and grown document management solutions provider has been dedicated to the local community and its employees since 1988.
Dahill represents the best of both worlds when it comes to your business solutions. - The national resources of Xerox and the agility and leadership of a locally managed company
Where is Dahill located?
Headquartered in San Antonio, Dahill has branches throughout the state of Texas and is nationally represented through Xerox and our sister companies giving us the infrastructure and reach to confidently support and serve our customers.
Do you offer maintenance agreements?
Absolutely! Our "Common Sense - Total Satisfaction Guarentee" maintenance agreement is what makes us get nationwide recognition. If you are not totally satisfied, Dahill will, at your request, replace your equipment with a machine of comparable performance and features at no additional cost. Ask for complete details of the "Common Sense" Total Satisfaction Program.
How can I enter my Meter Reading?
You can always apply for the automated meter readings and never have to do this manually again. If you prefer to enter your meter reading you can follow our quick and easy 2 step process. Step 1 is to tell us who you are and step 2 will be where you can enter your meter reading. You will receive an email from us that we have received your entrance.
Can you automate my meter readings?
eXpressMeters is part of Dahill's Image Care Management Program whereby we collect meter readings from all our Dahill printers, scanners and multi-function devices, to ensure accurate and measureable billing.
eXpressMeters is software that will be installed on your server or a local computer to capture meters from networked and non-networked printers. Click to apply, and an Image Care Specialist will contact you to start the installation process.
How can I order supplies?
Our customer representatives are standing by to take your order! You can complete our online order form or phone us at 800-413-3526.
I would like a Dahill representative to be onsite, what do I do?
Dahill offers a convenient online Service Call Request. Just fill in the necessary information and a Dahill representative will contact you with scheduling information.
How can I get Dahill to work remotely on my equipment?
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How does Remote Support work?
Once you are on the phone with a member of our support team, you will be directed to our remote support page on the website. After your support representative provides you with a unique connection code. You will then enter the code and click the Click Here button to initiate the screen-sharing session.
You will be prompted to download a small virus-free plug-in
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
I need Driver Downloads, how can I find it?
Please visit our the links on our Remote Support page for driver downloads. If you need drivers for any other manufacturer please contact our Technical Support.
Print Mananagement and Document Management Questions
What is Print Management?
Print management is the complete and total management, monitoring, supply, repair and billing for a customer's entire output fleet.
What is ImageCare?
Dahill's ImageCare program allows businesses to take control of their printing and imaging infrastructure to ensure that it operates as productively and efficiently as possible. This involves implementing a print management strategy with the right mix of hardware, software, supplies and services to increase productivity and lower overall expenses.
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